GENERAL TERMS & CONDITIONS

Last updated: March 25th, 2025

INTRODUCTION

Welcome to Lemonade Events & Experiences LTD. ("Lemonade," "We," "Our," "Us"). By engaging with our services, you agree to these General Terms & Conditions ("T&Cs", “Terms”), which govern all our concierge services, event planning, and group travel arrangements.

By booking Our services you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. The following Terms and conditions form part of that agreement. These Terms affect your legal rights, including your right to sue. Please make sure you have read and understood these terms and conditions.

Please note that for specific bookings, you will be required to sign additional Booking Forms with supplier-specific Terms & Conditions (including cancellation policies). These supersede our General T&Cs in the event of any conflict.

SERVICES PROVIDED

Lemonade Events & Experiences Ltd. offers a range of services, including but not limited to:

Event planning and coordination
Group travel arrangements
Concierge services (accommodation, activities, dining, transport, etc.)
Lemonade Events & Experiences Ltd. offers only services that are limited to what is legal, ethical, and considered safe and socially responsible.

We act as an intermediary between clients and third-party service providers ("Suppliers"). While we strive to work with reputable suppliers, we do not own or control their operations and are not liable for their actions, omissions, or service failures.

BOOKINGS & PAYMENT

All bookings must be confirmed via a signed Booking Form and General Terms and Conditions Document.
A deposit may be required to secure reservations, with the balance payable by the due date specified on your invoice.
Payments are processed via Stripe, Electronic Bank Transfers or Wire Transfers unless otherwise specified.
Failure to make payment may result in cancellation of services.

TERM & TERMINATION

These Terms & Conditions take effect upon receipt of the signed General Terms & Conditions Document and signed Booking Form by the Client and remain in effect until the completion of the Services as outlined in the Booking Form.
Early termination may occur as outlined in the Terms & Conditions and the Booking Form Cancellation Policies.
The Term may be extended with the written consent of both parties.

CURRENCY

All monetary amounts referred to within the Booking Form, Terms & Conditions, Proposal Document, Budget Sheet, Quote, Invoice or otherwise are in CAD (Canadian Dollars) and subject to tax unless otherwise noted.

PAYMENTS, FEES, AND CHANGES

Verbal and/or written authorization of the use of your card indicates your compliance with our Booking Terms and Conditions. Lemonade Events and Experiences Ltd also accepts direct wire transfer for bookings outside of 45 days of departure. A copy of the wire transfer must be emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transactions are the responsibility of the remitter.

NOT INCLUDED IN PRICE

Unless expressly detailed in the Proposal Document, Booking Form, Budget Sheet, Quote or Invoice provided, Our Services do not include travel to a departure point, airfares, passport and visa fees, travel insurance, baggage charges, airport fees, taxes, gratuities, extra meals, ferry tolls, National Park Fees, laundry, alcoholic drinks, optional tours, porterage or any items of a personal nature.

CHANGES IN PRICES & ITINERARY

Quoted Services and rates may change and are subject to availability at time of booking. Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, government agencies, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

CREDIT CARD PAYMENT ADMINISTRATION FEE

All fees are included in the price quote, unless otherwise stated.

DEPOSIT AND PAYMENT SCHEDULES

A 10% deposit plus additional supplier deposits are required at time of confirmation of booking. These additional deposits will be listed on the Services Proposal.

Full payment is due 45 days in advance of departure. Bookings made within 45 days of departure require full payment at the time of booking.
Other Supplier payment policies may apply and will be advised at time of booking.

CHANGE POLICIES

HOSTED GROUP TRIP MINIMUM ATTENDEE NUMBERS

A departure date for a scheduled ‘Hosted Group Trip’ offered and operated by Lemonade Events and Experiences Ltd in partnership with a promotor (for example, social media influencers) will become a guaranteed departure when the minimum number of customers secured by a valid deposit has been reached for that trip to go ahead. Should the trip not meet minimum numbers any deposits received will be returned.

CHANGE REQUESTS TO CONCIERGE AND GROUP BOOKING SERVICES

One change is permitted with no additional administration cost charged by Lemonade Events and Experiences Ltd., this does not apply to any supplier fees that occurred due to the change (i.e. due to seasonal rate changes, name change, rescheduling fees) if applicable. You, the Client, agrees to pay for supplier fees incurred.

Additional changes receive a CAD$25 per booking administration fee (waived in the event that the overall package value increases). Additional supplier penalties may result as well.

CHANGE REQUESTS TO EVENT MANAGEMENT SERVICES

Should the request be outside of the ‘scope of services’ previously detailed in the Proposal Document, Budget or Booking Form the Client may be subject to additional charges. These charges will be clearly communicated and agreed by both parties before the changes will be implemented to the Booking Form.

CHANGES TO THE ITINERARY MADE BY LEMONADE EVENTS & EXPERIENCES OR THIRD-PARTY SUPPLIERS AND TOUR OPERATORS

Safety is our primary concern. Please note on some tours, it may be necessary to modify the itinerary due to weather and / or road conditions. If so, we will endeavour to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the Client’s advance approval will be obtained, and the Client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the Client, the Client will be refunded the full cost of the tour minus any applicable vendor payments.

The Client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a Client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled and the client chooses not to access the tour or lodging facility by ground transportation.

There are no refunds if a Tour operates but the client decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary. We strongly recommend travel insurance to help protect against unforeseen circumstances.

CANCELLATION POLICIES

CANCELLATION BY THE CLIENT

Should you need to cancel your trip, experience, or event in full or partially, you (or your authorized travel agent) must notify us in writing by letter or email. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Lemonade Events and Experiences Ltd. and must be resent. We strongly recommend independent purchase of travel insurance.

Cancellation policies vary depending on the supplier and will be detailed in the Booking Form for your specific reservation (s) and supersede the General Terms and Conditions.

Our ability to provide refunds depends on the terms set by suppliers.

Any service, planning or management fees paid to Lemonade Events and Experiences Ltd are non-refundable.

INDIVIDUAL TRAVEL PACKAGES INCLUDING REMOTE LODGES, WILDLIFE PACKAGES & UNIQUE ADVENTURE PACKAGES

Individual cancellation policies will show on the Booking Form and supersede the Cancellation Policies within the General Terms & Conditions document.

CANCELLATION BY THIRD PARTY SUPPLIERS AND TOUR OPERATORS

Lemonade Events and Experiences Ltd guarantees that all scheduled group travel, hosted group trips, concierge and event management Services booked and secured with a valid deposit or full payment, will take place as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure.

Up to date Tour and itinerary information is available on Supplier and Tour Operator’s websites or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.

In the event of a cancellation (by the Supplier) of a Service where Lemonade Events and Experiences Ltd. acts solely as an agent for the Suppliers, all effort is made to provide you with a suitable alternative of the Service.

Lemonade Events and Experiences Ltd. is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled travel service including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment.

Where a significant element of a Service as described cannot be provided after departure, Lemonade Events and Experiences Ltd. will make suitable alternative arrangements where possible.

UN-USED SERVICES

There will be no refunds for services which are not utilised. Should attendees/participants fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Lemonade Events and Experiences Ltd. will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of the Service Providers.

DOCUMENTATION

Lemonade Events & Experiences Ltd. issues full documentation including itinerary/booking overview, vouchers where required by the supplier and a comprehensive Day-by-Day Plan Document. Final travel documents will be sent to you via email approximately 30 days prior to departure (for bookings made less than 30 days prior to departure we will do our best to get you final travel documents within 7 days), providing all required information and final full payment but the client has been received.

PASSPORTS & TRAVEL DOCUMENTATION

Visitors to Canada from all other countries require a valid passport to enter the country. Citizens of some countries may require a visa. It is your responsibility to check the validity of your passport, which should be valid well beyond your return date and to ensure it meets all requirements for admission into Canada. Many countries require your passport to be valid for six months beyond your travel dates or you may be denied Travel Services. Travellers who fly to Canada may also require an electronic travel authorization document. If you have any questions or concerns with respect to your ability to enter Canada, please consult Immigration and Citizenship Canada. For current information on travel to Canada visit www.travel.gc.ca.

CLIENT RESPONSIBILITIES

Clients must provide accurate and complete information when making bookings.
Any special requests (e.g., dietary restrictions, accessibility needs) must be communicated in advance, but fulfilment is subject to supplier capabilities.
Each participant of any trip (inclusive of activities) or event organized by Lemonade Events and Experiences Ltd. is expected to act responsibly and adhere to all behaviour guidelines established by Lemonade Events and Experiences Ltd. and our Suppliers, including adhering to dress codes at religious or cultural sites or Supplier dress codes.
Lemonade Events and Experiences Ltd. and all local Suppliers reserve the right to remove any participant from any facility, hotel, resort property, tour location, or means of transportation if their health or conduct appears to endanger themselves or others, disrupts the general well-being of other clients, or interferes with the operation or security of the places visited. In such cases, no refunds will be issued.
Clients accept responsibility for any damage or loss caused by them. Full payment for such damage or loss must be paid directly to the accommodation owner, manager, or Supplier. Clients must indemnify Lemonade Events and Experiences Ltd. for the full amount of any claim (including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, event, or any portion of a trip or event.
Baggage and personal effects are at all times the sole responsibility of the participant.
Any transportation, possession, or use of illegal drugs will result in immediate termination of the trip or event and may result in prosecution by law enforcement authorities. Clients are responsible for knowing and observing local British Columbia, Canada licensing laws for drug possession (including prescription and over-the-counter drugs). Laws may require carrying a prescription from a doctor.

INSURANCE

All participants are strongly advised to purchase travel insurance to include medical insurance coverage and cancellation insurance.

MINORS

Clients acknowledge that individuals under the age of 19 ("Minors") may participate in certain services or activities only with the express consent of a parent or legal guardian.

Guests 18 years of age or younger can not join a trip, event or experience organised by Lemonade Events and Experiences Ltd. on their own, they must to be accompanied by a parent or guardian for the entirety of the trip.
A parent or legal guardian must sign all required Supplier waivers and agreements on behalf of the Minor before participation in any activities.
Some activities may require the presence of a parent or legal guardian during participation, as determined by the supplier’s terms. It is the Client’s responsibility to confirm these requirements in advance.
Lemonade Events and Experiences Ltd. is not responsible for any issues arising from the failure to obtain necessary consents or comply with supplier restrictions regarding Minors.
Parents and legal guardians assume full responsibility for the safety, conduct, and well-being of Minors during participation in any services booked through Lemonade Events and Experiences Ltd..

CONFIDENTIALITY

Lemonade's Privacy Policy outlines how we collect, use, and protect client information. By using our services, clients consent to our data practices.
Lemonade Events and Experiences Ltd. will not disclose any confidential information obtained from clients, except as authorized by the client or required by law.
Clients must also maintain the confidentiality of any proprietary or sensitive information received from Lemonade Events and Experiences Ltd.
Confidentiality obligations remain in effect indefinitely, even after the conclusion of services.

Media Policy

Any pictures, video or promotional footage taken by Lemonade Events and Experiences Ltd. or other parties working with Lemonade Events and Experiences Ltd. during the Trip, Event or Experience will be the property of Lemonade Events and Experiences Ltd. and can be used or disclosed and the Participant consents to the use and disclosure for future promotional purposes. The Participant also consents to the use and disclosure of any of the personal information collected regarding the Participant (except for payment information) to enable Lemonade Events and Experiences Ltd. to inform the Particpant of events and promotions.

CONSUMER PROTECTION & FAIR BUSINESS PRACTICES

Lemonade Events & Experiences LTD. is committed to upholding consumer rights and fair business practices. Clients are entitled to:

Transparent pricing and clear service descriptions.
Protection under applicable consumer laws in Canada, the UK, and the USA.
Fair complaint resolution procedures.

If you have any concerns, please contact us, and we will work towards a satisfactory resolution.

LIABILITY & RESPONSIBILITY

Lemonade Events and Experiences Ltd. acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The Services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions, and agreements.

Lemonade Events and Experiences Ltd. acts as an agent and is not responsible for any loss, injury, delay, or dissatisfaction resulting from services provided by suppliers.

Clients acknowledge that travel and event participation involve risks. It is the client’s responsibility to obtain any necessary insurance.

We shall not be liable for any force majeure events (e.g., natural disasters, government restrictions, pandemics) that impact service delivery.

Some group tours offered by Third Parties / Tour Operators are based on minimum participant numbers; if the number of participants falls below the minimum required, a surcharge may be imposed, or the tour may be cancelled. Any cancellations of a tour or package for reason of failing to meet the minimum number requirement will be governed by the tour operator’s cancellation policy.

Lemonade is not responsible if participation in any activities included within the itinerary leads to a worsening of any pre-existing conditions. We are also not responsible for any injuries, illnesses, or losses (including loss of life) arising from participation in activities.

Clients acknowledge and assume all risks involved in participating in activities, including physical or psychological injury, pain, suffering, disability, or death, and accept full responsibility for their participation.

Suppliers may make alterations to itineraries due to factors such as severe weather. Such changes are at the sole discretion of the Supplier, and Lemonade bears no responsibility for these alterations.

As an agent for suppliers, Lemonade does not control their operations and is not liable for personal injury, property damage, or dissatisfaction with services. We disclaim liability for any act, error, omission, or failure of suppliers, including cancellations, service failures, bankruptcy, or changes beyond our control.

FORCE MAJEURE

If the Third Party, Tour Operator or Supplier is prevented or restricted directly or indirectly from carrying out all or any of its obligations under these Terms and Conditions for any cause beyond the reasonable control of that Party (“Affected Party”), including (without limiting the generality of the foregoing) war, civil commotion, riot, insurrection, strikes, lock-outs, fire, explosion, floods and acts of God (each a “Force Majeure Event”), Lemonade Events and Experiencs Ltd. shall be relieved of its obligations hereunder for the period of the Force Majeure Event. In such instance Lemonade Events and Experiences Ltd. shall not be liable for any delay or failure in the performance of any of its obligations hereunder or for any loss or damages which the other Party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by Lemonade Events and Experiences Ltd. within 48 (forty eight) hours of the commencement of the Force Majeure Event.

APPLICABLE LAW

The Booking Form and these Terms & Conditions are subject to the laws of British Columbia, Canada and you submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada for the resolution of any dispute under these Terms or concerning any tour, product or service.

RELEASE OF LIABILITY AND AGREEMENT NOT TO SUE

You understand and agree that, as a condition of booking Services through Lemonade Events and Experiences Ltd., you and all participants in any Services waive all claims and agree to defend, release and indemnify Lemonade Events and Experiences Ltd., its employees and agents from any and all liability or damages arising in any way from any Services.

You understand that travelling and participating in the Services can involve dangers and inherently risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.

Lemonade Events and Experiences Ltd., its employees and agents shall under no circumstances be liable for any representation, misrepresentation or information given or omitted in relation to the suitability of any Services, visas, passports, health issues, insurance issues, taxation or any other matter.

Lemonade Events and Experiences Ltd., its employees and agents shall also under no circumstances be liable for any loss or damage including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of Lemonade Events and Experiences Ltd., its employees or agents.

In the alternative, should the Liability Release & Agreement Not to Sue contained above be found unenforceable for any reason, all liability of Lemonade Events and Experiences Ltd. shall be limited to the lesser of the total price of the Services.

CLAIMS

Lemonade Events and Experiences Ltd. is committed to customer satisfaction. If you encounter any difficulties or problems please let us know immediately so that we may attempt to address your concerns. If we are unsuccessful in resolving your concern, and your claim is for any reason not covered by the Liability Release & Agreement Not to Sue detailed above, you agree that any claim relating in any way to any Services arranged through

Lemonade Events and Experiences Ltd. is null and void unless notice is provided in writing within 60 days of the completion of any Services and unless arbitration proceedings are commenced within one (1) year of the completion of any Services.

AMENDMENTS TO TERMS & CONDITIONS

Lemonade Events and Experiences Ltd. reserves the right to update these T&Cs as needed. Clients will be notified of any material changes that may impact their bookings.

For any questions or clarifications, please contact Lemonade Events & Experiences at:

Mail: Lemonade Events & Experiences LTD., 102-4369 Main Street, Whistler, V8E0B7

Phone: +1-604-905-8900

E-mail: hello@experiencelemonade.com

I, the Client of Lemonade Events & Experiences Ltd., hereby agree to the General Terms & Conditions set out in this document and acknowledge that all participants in my group are required to review and agree to these terms. I confirm that I have the authority to accept and sign these terms on behalf of my group and all participants. I further agree to indemnify and hold Lemonade Events & Experiences Ltd. Harmless from any claims, liabilities, damages, or expenses arising from this booking, including the participation of myself and all members of my group in the services provided.