GENERAL TERMS & CONDITIONS

Last updated: April 23rd, 2025

INTRODUCTION

Welcome to Lemonade Events & Experiences LTD. ("Lemonade," "We," "Our," "Us"). By engaging with our services, you agree to these General Terms & Conditions ("T&Cs", “Terms”), which govern all our group travel arrangements, event planning, and concierge services.

By booking Our services you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. The following Terms and conditions form part of that agreement. These Terms affect your legal rights, including your right to sue. Please make sure you have read and understood these terms and conditions.

Please note that for specific bookings, you will be required to agree to additional Booking-Specific Terms & Conditions (including cancellation policies). These supersede our General T&Cs in the event of any conflict.

SERVICES PROVIDED

Lemonade Events & Experiences Ltd. offers a range of services, including but not limited to:

Event planning and coordination
Group travel arrangements
Group adventure planning
Concierge services (accommodation, activities, dining, transport, etc.)
Lemonade Events & Experiences Ltd. offers only services that are limited to what is legal, ethical, and considered safe and socially responsible.

We act as an intermediary between clients and third-party service providers ("Suppliers"). While we strive to work with reputable suppliers, we do not own or control their operations and are not liable for their actions, omissions, or service failures.

BOOKINGS & PAYMENT

All bookings must be confirmed either by signing a Booking Form and the General Terms and Conditions document, or by completing full payment through our booking platform (e.g., WeTravel), where agreement to the General Terms and any applicable Booking-Specific Terms is required during the booking process. A deposit may be required to secure reservations, with the balance payable by the due date specified on your invoice.
Payments are processed via Stripe, Electronic Bank Transfers or Wire Transfers unless otherwise specified.
Failure to make payment may result in cancellation of services.

TERM & TERMINATION

These Terms & Conditions take effect upon either (i) receipt of the signed General Terms & Conditions Document and Booking Form by the Client, or (ii) completion of booking and payment through our online platform, and remain in effect until the completion of the Services as outlined in the Booking Form or relevant Booking-Specific Terms
Early termination may occur as outlined in the Terms & Conditions and the Booking Form Cancellation Policies.
The Term may be extended with the written consent of both parties.

CURRENCY

All monetary amounts referred to within the Booking Form, Terms & Conditions, Proposal Document, Budget, Quote, Invoice or otherwise are in CAD (Canadian Dollars) and subject to tax unless otherwise noted.

PAYMENTS, FEES, AND CHANGES

Verbal and/or written authorization of the use of your card indicates your compliance with our Booking Terms and Conditions. Lemonade Events and Experiences Ltd also accepts direct wire transfer for bookings outside of 45 days of departure. A copy of the wire transfer must be emailed on the date of issue indicating the total amount, reservation number(s) and client names. All bank fees related to transactions are the responsibility of the remitter.

NOT INCLUDED IN PRICE

Unless expressly detailed in the Proposal Document, Booking Form, Budget, Quote or Invoice provided, Our Services do not include travel to a departure point, airfares, passport and visa fees, travel insurance, baggage charges, airport fees, taxes, gratuities, extra meals, ferry tolls, Provincial Park Fees, laundry, alcoholic drinks, optional tours, porterage or any items of a personal nature.

CHANGES IN PRICES & ITINERARY

Quoted Services and rates may change and are subject to availability at time of booking. Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, government agencies, and other ground providers. In the event of fluctuations we reserve the right to adjust prices without notice.

CREDIT CARD PAYMENT ADMINISTRATION FEE

All fees are excluded from the price quote, unless otherwise stated.

DEPOSIT AND PAYMENT SCHEDULES

A 10% deposit plus any required supplier deposits are typically due at the time of booking confirmation. These will be clearly listed in the Services Proposal or Booking-Specific Terms.
Full payment is due 45 days before departure. Bookings made within 45 days of departure require full payment at the time of booking.
Some trips or experiences may require full payment at the time of booking, regardless of departure date. In these cases, the payment schedule will be outlined on the Booking Form or trip-specific booking page and shall supersede the above.
Supplier-specific payment and cancellation policies may also apply and will be communicated at the time of booking.

CHANGE POLICIES

HOSTED GROUP TRIP MINIMUM ATTENDEE NUMBERS

A departure date for a scheduled ‘Hosted Group Trip’, offered and operated by Lemonade Events & Experiences Ltd. in partnership with a trip promoter (such as a social media influencer), will be confirmed as a guaranteed departure once the minimum number of participants have secured their spot with full payment.

If the minimum number is not met, all payments received will be refunded in full, less any applicable administration fees as outlined in the Booking-Specific Terms & Conditions.

CHANGE REQUESTS TO CONCIERGE AND GROUP BOOKING SERVICES

One change is permitted with no additional administration cost charged by Lemonade Events and Experiences Ltd., this does not apply to any supplier fees that occurred due to the change (i.e. due to seasonal rate changes, name change, rescheduling fees) if applicable. You, the Client, agrees to pay for supplier fees incurred.

Additional changes receive a CAD$25 per booking administration fee (waived in the event that the overall package value increases). Additional supplier penalties may result as well.

CHANGE REQUESTS TO EVENT MANAGEMENT SERVICES

Should the request be outside of the ‘scope of services’ previously detailed in the Proposal Document, Budget or Booking Form the Client may be subject to additional charges. These charges will be clearly communicated and agreed by both parties before the changes will be implemented to the Booking Form.

CHANGES TO THE ITINERARY MADE BY LEMONADE EVENTS & EXPERIENCES OR THIRD-PARTY SUPPLIERS AND TOUR OPERATORS

Safety is our primary concern. Please note on some tours or group travel programmes, it may be necessary to modify the itinerary due to weather and / or road conditions. If so, we will endeavour to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the Client’s advance approval will be obtained, and the Client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the Client, the Client will be refunded the full cost of the tour minus any applicable vendor payments.

The Client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a Client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled and the client chooses not to access the tour or lodging facility by ground transportation.

There are no refunds if a Tour operates but the client decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary. We strongly recommend travel insurance to help protect against unforeseen circumstances.

CANCELLATION POLICIES

CANCELLATION BY THE CLIENT

Should you need to cancel your trip, experience, or event in full or partially, you must notify us in writing by email to hello@experiencelemonade.com. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Lemonade Events and Experiences Ltd. and must be resent. We strongly recommend independent purchase of travel insurance.

Cancellation policies vary depending on the suppliers and vendors involved in your booking. These policies will be detailed either in your Booking Form or on the Booking Page (when hosted via WeTravel) and will supersede the General Terms and Conditions in the event of any conflict. Our ability to provide refunds is subject to the terms set by our suppliers.

Any service, planning or management fees paid to Lemonade Events and Experiences Ltd are non-refundable.

INDIVIDUAL TRAVEL PACKAGES INCLUDING REMOTE LODGES, WILDLIFE PACKAGES & UNIQUE ADVENTURE PACKAGES

Individual cancellation policies will show within the Booking-Specific Terms & Conditions and supersede the Cancellation Policies within the General Terms & Conditions document.

CANCELLATION BY THIRD PARTY SUPPLIERS AND TOUR OPERATORS

While Lemonade Events & Experiences Ltd. is committed to delivering exceptional service and coordinating your experience to the highest standard, we act solely as a facilitator between our clients and third-party suppliers, tour operators, and venues.

We cannot guarantee the operation of third-party services, but we do guarantee that we will communicate clearly, coordinate with verified suppliers, and act in good faith to support and advocate for your experience.

All trip details and itineraries are subject to reasonable changes and may be updated based on supplier availability, weather, or safety concerns. For the most current information, we recommend reviewing the supplier or tour operator's website, or contacting them directly. Brochures and printed materials may not always reflect the most current schedule and are not guaranteed.

In the event of a cancellation (by the Supplier) of a Service where Lemonade Events and Experiences Ltd. acts solely as an agent for the Suppliers, all effort is made to provide you with a suitable alternative of the Service.

Lemonade Events and Experiences Ltd. may modify, postpone, or cancel services due to public health events (e.g. pandemics). Refunds or credits will follow Supplier policies.

Lemonade Events and Experiences Ltd. is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled travel service by a third party supplier or tour operator including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment.

Where a significant element of a Service as described cannot be provided after departure, Lemonade Events and Experiences Ltd. will make suitable alternative arrangements where possible.

UN-USED SERVICES

There will be no refunds for services which are not utilised. Should attendees/participants fail to arrive for their pre-booked service/product or voluntarily cancel, amend or otherwise alter their arrangements; Lemonade Events and Experiences Ltd. will not be responsible for refunds. This is regardless of inferred or implied assurances on behalf of any of the Service Providers.

Certain services (e.g., meals, activities, or experiences) may be provided with a per-guest budget or allowance. In the event the full amount allocated is not used, no refunds or credits will be issued. Unused funds are retained by Lemonade Events & Experiences Ltd. to account for administrative coordination, service delivery, and supplier relations.

DOCUMENTATION

Lemonade Events & Experiences Ltd. provides full documentation tailored to the nature of your booking.

For leisure travel and hosted group trips, this may include a detailed itinerary or Day-by-Day Plan, booking overview, and any required supplier vouchers. For corporate and event services, this may include a formal event schedule, agenda, or production run sheet.

Final documentation will be sent via email approximately 30 days prior to departure (or within 7 days for bookings made closer to the departure date), provided all required information and full payment has been received.

PASSPORTS & TRAVEL DOCUMENTATION

Visitors to Canada from all other countries require a valid passport to enter the country. Citizens of some countries may require a visa. It is your responsibility to check the validity of your passport, which should be valid well beyond your return date and to ensure it meets all requirements for admission into Canada. Many countries require your passport to be valid for six months beyond your travel dates or you may be denied Travel Services. Travellers who fly to Canada may also require an electronic travel authorization document. If you have any questions or concerns with respect to your ability to enter Canada, please consult Immigration and Citizenship Canada. For current information on travel to Canada visit www.travel.gc.ca.

CLIENT RESPONSIBILITIES

Clients must provide accurate and complete information when making bookings.
Any special requests (e.g., dietary restrictions, accessibility needs) must be communicated in advance, but fulfilment is subject to supplier capabilities.
Clients are responsible for all incidental charges incurred during their stay at any hotels or accommodations, whether booked through Lemonade Events & Experiences Ltd. or otherwise. This includes, but is not limited to, parking, minibar items, room service, and additional amenities — unless otherwise stated in the Booking-Specific Terms & Conditions.
Each participant of any trip (inclusive of activities) or event organised by Lemonade Events and Experiences Ltd. is expected to act responsibly and adhere to all behaviour guidelines established by Lemonade Events and Experiences Ltd. and our Suppliers, including adhering to dress codes at religious or cultural sites or Supplier dress codes.
Lemonade Events and Experiences Ltd. and all local Suppliers reserve the right to remove any participant from any facility, hotel, resort property, tour location, or means of transportation if their health or conduct appears to endanger themselves or others, disrupts the general well-being of other clients, or interferes with the operation or security of the places visited. In such cases, no refunds will be issued.
Clients accept responsibility for any damage or loss caused by them. Full payment for such damage or loss must be paid directly to the accommodation owner, manager, or Supplier. Clients must indemnify Lemonade Events and Experiences Ltd. for the full amount of any claim (including legal costs) made against us. We are not responsible for any costs incurred concerning a guest removed from a trip, event, or any portion of a trip or event.
Baggage and personal effects are at all times the sole responsibility of the participant.
Any transportation, possession, or use of illegal drugs will result in immediate termination of the trip or event and may result in prosecution by law enforcement authorities. Clients are responsible for knowing and observing local British Columbia, Canada licensing laws for drug possession (including prescription and over-the-counter drugs). Laws may require carrying a prescription from a doctor.

INSURANCE

All participants are strongly advised to purchase comprehensive travel insurance that includes medical coverage and trip cancellation protection. For some group trips, travel insurance may be mandatory and will be noted in the Booking-Specific Terms & Conditions.

MINORS

Clients acknowledge that individuals under the age of 19 ("Minors") may participate in certain services or activities only with the express consent of a parent or legal guardian.

Guests under the age of 19 (“Minors”) may not participate in certain trips, events, or experiences offered by Lemonade Events & Experiences Ltd. unless explicitly permitted in the Booking-Specific Terms & Conditions.
Where permitted, minors under the age of 19 must be accompanied by a parent or legal guardian for the entirety of the trip or experience. Unaccompanied participation by minors is not allowed under any circumstances.
A parent or legal guardian must sign all required Supplier waivers and agreements on behalf of the Minor before participation in any activities.
Some activities may require the presence of a parent or legal guardian during participation, as determined by the supplier’s terms. It is the Client’s responsibility to confirm these requirements in advance.
Lemonade Events and Experiences Ltd. is not responsible for any issues arising from the failure to obtain necessary consents or comply with supplier restrictions regarding Minors.
Parents and legal guardians assume full responsibility for the safety, conduct, and well-being of Minors during participation in any services booked through Lemonade Events and Experiences Ltd..

CONFIDENTIALITY

Lemonade's Privacy Policy outlines how we collect, use, and protect client information. By using our services, clients consent to our data practices.
Lemonade Events and Experiences Ltd. will not disclose any confidential information obtained from clients, except as authorised by the client or required by law.
Clients must also maintain the confidentiality of any proprietary or sensitive information received from Lemonade Events and Experiences Ltd.
Confidentiality obligations remain in effect indefinitely, even after the conclusion of services.

MEDIA POLICY

Any pictures, video or promotional footage taken by Lemonade Events and Experiences Ltd. or other parties working with Lemonade Events and Experiences Ltd. during the Trip, Event or Experience will be the property of Lemonade Events and Experiences Ltd. and can be used or disclosed and the Participant consents to the use and disclosure for future promotional purposes. The Participant also consents to the use and disclosure of any of the personal information collected regarding the Participant (except for payment information) to enable Lemonade Events and Experiences Ltd. to inform the Participant of events and promotions.

CONSUMER PROTECTION & FAIR BUSINESS PRACTICES

Lemonade Events & Experiences LTD. is committed to upholding consumer rights and fair business practices. Clients are entitled to:

Transparent pricing and clear service descriptions.
Protection under applicable consumer laws in Canada, the USA, the UK and Europe.
Fair complaint resolution procedures.

If you have any concerns, please contact us, and we will work towards a satisfactory resolution.

LIABILITY & RESPONSIBILITY

Lemonade Events and Experiences Ltd. acts solely as an agent for the suppliers used in the programme. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The Services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions, and agreements.

Lemonade Events and Experiences Ltd. acts as an agent and is not responsible for any loss, injury, delay, or dissatisfaction resulting from services provided by suppliers.

Clients acknowledge that travel and event participation involve risks. It is the client’s responsibility to obtain any necessary insurance.

We shall not be liable for any force majeure events (e.g., natural disasters, government restrictions, pandemics) that impact service delivery.

Some group tours offered by Third Parties / Tour Operators are based on minimum participant numbers; if the number of participants falls below the minimum required, a surcharge may be imposed, or the tour may be cancelled. Any cancellations of a tour or package for reason of failing to meet the minimum number requirement will be governed by the tour operator’s cancellation policy.

Lemonade is not responsible if participation in any activities included within the itinerary leads to a worsening of any pre-existing conditions. We are also not responsible for any injuries, illnesses, or losses (including loss of life) arising from participation in activities.

Clients acknowledge and assume all risks involved in participating in activities, including physical or psychological injury, pain, suffering, disability, or death, and accept full responsibility for their participation. Clients are responsible for reviewing and agreeing to any Supplier terms and waivers required for their bookings. Lemonade is not liable for terms entered into directly with Suppliers.

Suppliers may make alterations to itineraries due to factors such as severe weather. Such changes are at the sole discretion of the Supplier, and Lemonade bears no responsibility for these alterations.

As an agent for suppliers, Lemonade does not control their operations and is not liable for personal injury, property damage, or dissatisfaction with services. We disclaim liability for any act, error, omission, or failure of suppliers, including cancellations, service failures, bankruptcy, or changes beyond our control.

FORCE MAJEURE

If the Third Party, Tour Operator or Supplier is prevented or restricted directly or indirectly from carrying out all or any of its obligations under these Terms and Conditions for any cause beyond the reasonable control of that Party (“Affected Party”), including (without limiting the generality of the foregoing) war, civil commotion, riot, insurrection, strikes, lock-outs, fire, explosion, floods and acts of God (each a “Force Majeure Event”), Lemonade Events and Experiences Ltd. shall be relieved of its obligations hereunder for the period of the Force Majeure Event. In such instance Lemonade Events and Experiences Ltd. shall not be liable for any delay or failure in the performance of any of its obligations hereunder or for any loss or damages which the other Party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by Lemonade Events and Experiences Ltd. within 48 (forty eight) hours of the commencement of the Force Majeure Event.

APPLICABLE LAW

The Booking Form and these Terms & Conditions are subject to the laws of British Columbia, Canada and you submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada for the resolution of any dispute under these Terms or concerning any tour, product or service.

RELEASE OF LIABILITY AND AGREEMENT NOT TO SUE

You understand and agree that, as a condition of booking Services through Lemonade Events and Experiences Ltd., you and all participants in any Services waive all claims and agree to defend, release and indemnify Lemonade Events and Experiences Ltd., its employees and agents from any and all liability or damages arising in any way from any Services.

You understand that travelling and participating in the Services can involve dangers and inherently risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.

Lemonade Events and Experiences Ltd., its employees and agents shall under no circumstances be liable for any representation, misrepresentation or information given or omitted in relation to the suitability of any Services, visas, passports, health issues, insurance issues, taxation or any other matter.

Lemonade Events and Experiences Ltd., its employees and agents shall also under no circumstances be liable for any loss or damage including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of Lemonade Events and Experiences Ltd., its employees or agents.

In the alternative, should the Liability Release & Agreement Not to Sue contained above be found unenforceable for any reason, all liability of Lemonade Events and Experiences Ltd. shall be limited to the lesser of the total price of the Services.

CLAIMS

Lemonade Events and Experiences Ltd. is committed to customer satisfaction. If you encounter any difficulties or problems please let us know immediately so that we may attempt to address your concerns. If we are unsuccessful in resolving your concern, and your claim is for any reason not covered by the Liability Release & Agreement Not to Sue detailed above, you agree that any claim relating in any way to any Services arranged through

Lemonade Events and Experiences Ltd. is null and void unless notice is provided in writing within 60 days of the completion of any Services and unless arbitration proceedings are commenced within one (1) year of the completion of any Services.

AMENDMENTS TO TERMS & CONDITIONS

Lemonade Events and Experiences Ltd. reserves the right to update these T&Cs as needed. Clients will be notified of any material changes that may impact their bookings.

For any questions or clarifications, please contact Lemonade Events & Experiences at:

Mail: Lemonade Events & Experiences LTD., 102-4369 Main Street, Whistler, V8E0B7

Phone: +1-604-905-8900

E-mail: hello@experiencelemonade.com

I, the Client of Lemonade Events & Experiences Ltd., hereby agree to the General Terms & Conditions set out in this document and acknowledge that all participants in my group are required to review and agree to these terms. I confirm that I have the authority to accept and sign these terms on behalf of my group and all participants. I further agree to indemnify and hold Lemonade Events & Experiences Ltd. harmless from any claims, liabilities, damages, or expenses arising from this booking, including the participation of myself and all members of my group in the services provided.