GENERAL TERMS AND CONDITIONS

Last updated: June, 2026

1.INTRODUCTION, SCOPE & AGREEMENT

Welcome to Lemonade Events & Experiences Ltd. (“Lemonade,” “we,” “our,” “us”). By engaging our services in any capacity - including event production, brand activations, group travel and film production support - you (“Client,” “you,” “your”) agree to be bound by these General Booking Terms & Conditions (“General T&Cs,” “Terms”).

These Terms govern all contractual relationships between Lemonade and its Clients and take effect upon booking confirmation. Booking-Specific Terms & Conditions, including project-specific Cancellation Policies, form part of the contractual agreement and take precedence over these General T&Cs in the event of any conflict. .To the extent applicable to the booked services, all Supplier terms and conditions, fare rules, cancellation terms, participation requirements, venue rules, and waiver or release forms made available to the Client before confirmation or required thereafter as a condition of service are incorporated into and form part of the contractual agreement between Lemonade and the Client.

If you are booking on behalf of a group or corporate entity, you confirm that you hold the authority to accept these Terms on behalf of that group or entity and to provide booking instructions to Lemonade, and you agree to ensure that all participants are made aware of and comply with all applicable Terms, Supplier conditions, waivers, and participation requirements.

These Terms affect your legal rights. Please read them carefully before confirming any booking.

Scope of Services

Lemonade provides the following categories of services:

Event planning, design, and full-service production management
Brand experience and experiential marketing activations
In-destination film and creative production coordination and facilitation
Group adventure and incentive travel planning
Group travel arrangements, including accommodation, activities, dining, and transportation
Specialist experience curation

All services are limited to what is legal, ethical, safe, and socially responsible under applicable Canadian and British Columbia law.

Nature of Services: Dual Agency & Producer Role

Lemonade operates in two primary capacities:

(a) As Lead Event Producer & Coordinator for events and brand activations, providing high-level creative concept, logistical design, and on-the-ground coordination. In this capacity, Lemonade curates and manages a network of vetted third-party specialists (“Suppliers”).

(b) As a licensed travel agency (CPBC Licence 88456) for group travel arrangements, acting as agent for its appointed Suppliers. In this capacity, Lemonade facilitates bookings with third-party travel providers and is subject to the terms and conditions of those providers.

The applicable capacity in any engagement will be identified in your Booking Form, Proposal, or Booking-Specific Terms & Conditions.

Limitations of Service

While Lemonade provides comprehensive event production and travel coordination, the following specific limitations apply:

Media & Filming: Where projects involve film, broadcast, or digital content creation, Lemonade acts solely as a facilitator and coordinator. Lemonade does not act as the Producer of Record for media production purposes and does not hold broadcast or production licences.
High-Risk Activity Operations: Lemonade does not directly operate high-risk adventure activities, technical filming services, or aviation services. All such activities are sourced through and operated by licensed third-party Suppliers.
External Variables: All services are subject to local jurisdictional regulations, environmental and weather-related conditions, and third-party Supplier availability and terms.

2.BOOKINGS & PAYMENT

Booking Confirmation

A booking is confirmed when either:

A Booking Form Contract (incorporating these General T&Cs and any Booking-Specific Terms) is signed by both parties; or
Full or deposit payment is received via invoicing, or booking platform, where the Client is given the opportunity to review these Terms and affirmatively accepts them at the time of booking or payment, and such acceptance may be evidenced by electronic records maintained by Lemonade, including the date of acceptance and the version of the Terms made available at that time.Lemonade reserves the right to decline or cancel any booking at its discretion prior to written confirmation.

Lemonade reserves the right to decline or cancel any booking at its discretion prior to written confirmation, and receipt of a payment, deposit, or booking request before such written confirmation does not constitute acceptance by Lemonade or obligate Lemonade to provide services. If Lemonade declines a booking prior to written confirmation, Lemonade will refund any amount paid by the Client for that unconfirmed booking, less only any agreed non-refundable third-party charges expressly disclosed to the Client before payment.

Currency & Pricing

All pricing is quoted in Canadian Dollars (CAD) unless expressly stated otherwise. Prices are subject to applicable GST and any other applicable taxes. Lemonade reserves the right to adjust any quote or provisional pricing prior to final written booking confirmation due to fluctuations in fees from airlines, accommodation providers, government agencies, or other Suppliers, provided that such adjustments are communicated to the Client in writing before such final written booking confirmation.

Payment Methods & Administration Fees

Lemonade accepts payment by credit card, e-transfer, or direct wire transfer. By authorising a credit card charge or submitting an e-transfer, you confirm acceptance of these Terms.

Credit card processing fees apply and are not included in quoted pricing unless expressly stated.
ETF and Wire transfers are accepted for bookings. All bank transfer fees, including intermediary and recipient charges, are the sole responsibility of the Client.

Deposit & Payment Schedule

Unless otherwise specified in the Booking-Specific Terms, the following general payment schedule applies:

A deposit of 10% of the total booking value, plus any required non-refundable Supplier deposits, is due upon booking confirmation.
Full payment of the remaining balance is due no later than 45 days prior to the Service Date.
Bookings made within 45 days of the Service Date require full payment at the time of booking.
Certain services — including charter aviation, bespoke production elements, and international itineraries — may require full payment at booking regardless of lead time. These requirements will be specified in the Booking-Specific Terms.

Failure to meet payment deadlines may result in cancellation of the booking at Lemonade’s sole discretion, and standard cancellation fees will apply. Without limiting Lemonade’s other rights or remedies, overdue amounts accrue interest at a rate of 1.5% per month (18% per annum), calculated monthly, from the due date until paid in full and the Client is responsible for all reasonable costs incurred by Lemonade in collecting overdue amounts, including reasonable administration costs and legal fees on a solicitor-client basis to the extent permitted by applicable law.

Without limiting the foregoing, where any amount is overdue Lemonade may suspend performance, refuse to release travel documents or final event deliverables, decline to confirm or reconfirm Supplier arrangements, and deny participation in the booked services until all outstanding amounts are paid in full.

Site Inspection Fee

A non-refundable Site Inspection Fee is payable prior to any scheduled site visit or venue walkthrough conducted by Lemonade on behalf of, or with, the Client. This fee covers professional time, travel, and preliminary assessment costs.

Where a Client proceeds to engage Lemonade for full event management or production services and executes a Booking Form Contract within 60 days of the site visit, the Site Inspection Fee (excluding third-party Supplier costs and applicable taxes) may, at Lemonade’s sole discretion, be credited against Planning and Organisation Fees on the first project invoice. Any such credit will be confirmed in writing at the time of the site visit estimate.

Items Not Included in Price

Unless expressly stated in the Booking Form or Proposal, quoted pricing excludes the following:

Airfares and airline taxes, airport departure fees, and related charges
Visas, electronic travel authorisations, and associated government fees
Comprehensive travel and event insurance premiums
Checked baggage fees and excess baggage charges
Gratuities and service charges not specified in the itinerary
Alcohol, minibar items, room service, and personal expenditure at accommodation
Optional tours, activities, or upgrades not included in the confirmed itinerary
Ferry tolls, park entry fees, and destination-specific levies
Transportation to and from departure points

3.CANCELLATION POLICY

Cancellation by the Client

All cancellations must be submitted in writing to hello@experiencelemonade.com. Cancellation is not effective until Lemonade has provided written acknowledgment of receipt. If acknowledgment is not received within two business days, it is the Client’s responsibility to follow up. Weekends and Canadian statutory holidays are not included in cancellation timeline calculations. For administrative certainty, a cancellation notice that is demonstrably received at the designated email address during normal business hours in British Columbia will be treated as received when delivered, whether or not a written acknowledgment is sent immediately; however, the Client remains responsible for following up if no acknowledgment is received within two business days.

Refunds are subject to the terms of individual Suppliers and their respective cancellation policies. Booking-Specific Terms will identify any Supplier-specific cancellation conditions applicable to your booking. Comprehensive travel and event insurance is strongly recommended.

Planning, organisation, and creative development fees paid to Lemonade are non-refundable in all circumstances. These fees will be clearly identified in the Booking-Specific Terms & Conditions and your project invoices.

Standard Cancellation Fee Schedule

Unless otherwise stated in the Booking-Specific Terms, the following cancellation fee schedule applies:

More than 45 days before the Service Date: Full refund of recoverable Supplier costs, less all planning and organisation fees and any non-refundable Supplier deposits.
30 to 45 days before the Service Date: Up to 50% refund of recoverable Supplier costs may be available, subject to individual Supplier terms as outlined in the Booking-Specific Terms. All planning and organisation fees are non-refundable.
Less than 30 days before the Service Date: No refund will be issued unless otherwise specified in the Booking-Specific Terms. Planning and organisation fees and all Supplier costs are forfeited.

Clients are strongly advised to obtain comprehensive cancellation insurance to protect against losses in excess of any refund entitlement.

Cancellation by Lemonade or Suppliers

If a Supplier cancels part or all of a service, Lemonade will use commercially reasonable efforts to arrange suitable alternatives of comparable quality and value. Lemonade cannot guarantee the availability of alternative Suppliers or identical services and, except to the extent directly caused by Lemonade’s failure to exercise reasonable care in its own services, is not liable for any additional costs, expenses, or losses incurred by the Client as a result of third-party Supplier cancellations.

Where Lemonade itself cancels a confirmed booking for reasons not attributable to Force Majeure or Client default, Lemonade will provide a full refund of all amounts paid, less any non-refundable third-party Supplier costs already incurred.

Force Majeure

Lemonade shall not be liable for any failure, delay, or disruption in the performance of its obligations caused by events or circumstances beyond its reasonable control (“Force Majeure Events”), including but not limited to: acts of God; war, armed conflict, terrorism, or civil unrest; strikes, industrial action, or labour disputes; fire, explosion, or natural disaster; government-imposed travel restrictions, border closures, or public health emergencies; pandemics or epidemic disease; or any other event that could not have been reasonably foreseen or prevented.

In the event of a Force Majeure Event:

Lemonade will not be obligated to issue refunds for services cancelled, delayed, or disrupted, except to the extent that funds are recovered from Suppliers.
Lemonade will make reasonable efforts to reschedule affected services or provide suitable alternatives where possible, subject to Supplier availability.Any refunds or credits recovered from Suppliers will be passed to the Client, less any administration costs reasonably incurred by Lemonade.
Any refunds or credits recovered from Suppliers will be passed to the Client, less any administration costs reasonably incurred by Lemonade, including reasonable internal staff time, communication and coordination time, payment processing costs, bank charges, foreign exchange losses, and third-party professional costs directly related to the cancellation, disruption, recovery, or rebooking process.
Written notice of a Force Majeure Event will be provided to the Client within 48 hours of Lemonade becoming aware of the event.

Clients are strongly advised to maintain comprehensive travel and event cancellation insurance that includes Force Majeure coverage.

Unused Services & No-Shows

No refund or credit will be provided for any services that are booked and confirmed but unused, including missed arrivals, no-shows, voluntary changes to participation, non-participation in scheduled activities, or unused per-guest allowances. This applies regardless of the reason for non-use.

4.CHANGE POLICY & AMENDMENTS

Client-Initiated Changes

Requests for changes to confirmed bookings must be submitted in writing to hello@experiencelemonade.com. Changes are subject to Supplier availability, applicable fees, and Lemonade’s capacity to accommodate the request. Lemonade will use reasonable efforts to facilitate requested changes but cannot guarantee that all amendments can be accommodated.

No requested change is effective unless and until confirmed in writing by Lemonade. Lemonade may treat material changes requested close to the Service Date as a cancellation and rebooking, and the Client remains responsible for all resulting Supplier charges, repricing, penalties, and non-refundable costs.

Any requests extending beyond the scope of services outlined in the confirmed Booking Form, Proposal, or Booking-Specific Terms may be treated as additional scope and will be subject to additional charges. Such charges will be communicated to the Client in writing and require written approval before implementation.

Hosted Group Trip Minimums

Certain Hosted Group Trips and hosted or influencer-led travel programmes are subject to minimum participant numbers. If minimum numbers are not met by the date specified in the Booking-Specific Terms, Lemonade reserves the right to cancel the trip. In such cases, all payments collected will be refunded less any administration fees, non-refundable Supplier costs, and planning fees as stated in the Booking-Specific Terms. The applicable minimum participant threshold, decision date, and any administration or planning fees payable on such cancellation shall be expressly identified in the applicable Booking-Specific Terms.

Total Participant Adjustments

Where pricing or service delivery is based in whole or in part on the number of participants, any increase or decrease in participant numbers after booking confirmation constitutes a requested booking change and is not effective unless confirmed in writing by Lemonade. Increases in participant numbers are subject to availability, Supplier acceptance, operational feasibility, and any resulting repricing. Decreases in participant numbers do not reduce non-refundable deposits, planning or organisation fees, minimum-spend commitments, or fixed project costs, and any refund or credit for reduced headcount will be limited to the amount, if any, of recoverable per-person Supplier charges actually recovered by Lemonade. Lemonade may treat significant or late-stage headcount changes as a cancellation and rebooking with respect to the affected services, and the Client remains responsible for all resulting Supplier charges, penalties, repricing, and non-refundable costs.

Lemonade or Supplier-Initiated Changes

Lemonade and its Suppliers reserve the right to make reasonable amendments to confirmed itineraries where necessitated by weather conditions, safety considerations, local regulatory requirements, or changes in Supplier availability. In such circumstances:

Lemonade will use commercially reasonable efforts to provide substituted services of equal or greater quality and value.
Where a substituted service is of demonstrably lesser value, a refund of the price difference will be provided.
Where a substituted service represents an upgrade, Client approval and payment of any price difference will be required.
No refund or credit will be provided where a Client elects not to participate in an activity or service that proceeds as scheduled.

5.EVENT PRODUCTION SERVICES

Scope of Production Services

Where Lemonade is engaged as Lead Event Producer, the scope of services will be defined in the Booking Form or Proposal. All production services are subject to these General T&Cs and any applicable Booking-Specific Terms.

Client Approvals & Timelines

The Client is responsible for providing timely approvals at each stage of production as specified in the agreed project timeline. Delays in Client approvals that affect the delivery of services may result in additional costs or changes to agreed scope, which will be communicated to the Client in writing.

Third-Party Suppliers & Subcontractors

Lemonade engages vetted third-party Suppliers and subcontractors to deliver component services within the overall production. Lemonade exercises reasonable care in the selection of Suppliers but is not liable for the acts, omissions, errors, or failures of third-party Suppliers, including service failures, safety incidents, or cancellations.

Where a Supplier’s services are governed by their own terms and conditions, waivers, or licensing requirements, the Client and participants acknowledge those terms as applicable to the relevant component of the event.

Venue & Location Agreements

Where Lemonade secures venue or location agreements on behalf of the Client, the Client remains responsible for compliance with all venue rules, regulations, and conditions of use. Any penalties, damages, or additional costs arising from non-compliance by the Client or their guests are the sole responsibility of the Client.

Film & Creative Production Coordination

Where film, broadcast, or content creation services form part of the production scope, Lemonade acts as coordinator and facilitator only and does not assume the role of Producer of Record. All intellectual property rights in content produced during the event remain as agreed between the Client and the relevant production Suppliers and shall be documented in a separate agreement between those parties. Lemonade is not responsible for negotiating, documenting, verifying, clearing, or enforcing any intellectual property ownership, licence, consent, talent release, music clearance, or usage rights relating to such content unless expressly agreed in writing, and Lemonade shall have no liability arising from the absence, insufficiency, or breach of any separate agreement between the Client and the relevant production Suppliers.

Lemonade retains all right, title, and interest in and to its pre-existing and independently developed materials, methodologies, know-how, concepts, proposals, presentations, production plans, pricing structures, creative frameworks, and other intellectual property used, disclosed, or made available in connection with a booking or proposal. Unless otherwise expressly agreed in writing, no booking or payment transfers ownership of such materials to the Client, and the Client may not reproduce, distribute, adapt, disclose, or use them for any purpose other than evaluating or receiving the services purchased from Lemonade. The Client acknowledges that any unauthorized use or disclosure of such materials may cause Lemonade irreparable harm for which damages alone may be an inadequate remedy, and Lemonade is entitled to seek injunctive or other equitable relief in addition to any other rights or remedies available at law.

6.TRAVEL AGENCY SERVICES

Agency Relationship

In providing travel agency services, Lemonade acts as agent for its appointed Suppliers — including airline partners, accommodation providers, activity operators, transportation companies, and charter brokers. Lemonade’s obligation is to arrange and coordinate services with such Suppliers; the delivery of those services is the responsibility of the relevant Supplier and governed by the Supplier’s own terms and conditions.

Booking Documentation

Lemonade will provide appropriate booking documentation tailored to the nature of your travel arrangements, which may include detailed itineraries, booking summaries, and Supplier vouchers. Final documentation is typically issued approximately 14 days prior to the commencement of travel, subject to full payment having been received and all required participant information having been provided. Documentation for last-minute bookings will be issued within 7 days of the Service Date where possible.

Passports, Visas & Travel Documents

Clients are solely responsible for ensuring that all participants hold valid travel documents meeting the entry requirements of all relevant jurisdictions, including Canada. Passports must be valid for the minimum period beyond the return date required by the applicable destination. Clients should consult www.travel.gc.ca for current requirements. Lemonade accepts no liability for any loss, cost, or disruption arising from a participant’s failure to hold appropriate travel documentation. The Client is responsible for all resulting costs, charges, losses, rebooking expenses, and administrative time incurred by Lemonade or any Supplier arising from any participant’s failure to hold or present the required travel documentation, authorizations, or identification.

Scheduled Commercial Flight Bookings

Where flights are arranged through Lemonade as part of a coordinated package or experience:

Lemonade acts solely as a facilitator for scheduled flight bookings and does not issue tickets, hold fares, or process airline bookings directly. All bookings are made through IATA-accredited travel partners.
All scheduled flight bookings are subject to the terms, conditions, and fare rules of the operating airline(s) and Lemonade’s appointed travel partner.
Airfares are not included in Lemonade’s service fees unless expressly stated in the Booking Form or Proposal.
Lemonade is not liable for flight delays, cancellations, schedule changes, missed connections, or other disruptions to air travel.
Clients are responsible for confirming flight details, ticketing, passport validity, and check-in requirements directly with the appointed travel partner and operating airline(s).
Any changes or cancellations to flight bookings must be communicated directly to the appointed travel partner and are subject to applicable airline fare rules. Lemonade is not responsible for any fees or penalties arising from flight changes or cancellations.

Private & Group Charter Flight Bookings

Where a private or group charter flight is arranged as part of a booking:

Lemonade is not an aircraft operator and does not hold any aviation operating licence. All charters are arranged through licensed charter brokers who engage Transport Canada-certified aircraft operators.
Private charter arrangements are governed by the terms and conditions of the appointed broker and aircraft operator, which will be provided to the Client at the time of booking.
Lemonade is not liable for delays, diversions, cancellations, mechanical issues, safety decisions made by the aircraft operator, or any other disruptions to charter flights.
Charter pricing, availability, and aircraft specifications are subject to change until a formal charter agreement is executed between the Client (or Lemonade on the Client’s behalf) and the appointed broker or operator.
The safety and airworthiness of any chartered aircraft is the sole responsibility of the aircraft operator. Clients may confirm operator certifications and insurance coverage directly with the appointed broker.
Clients and participants are responsible for adhering to all weight, baggage, and passenger restrictions specified by the aircraft operator.

7.CLIENT RESPONSIBILITIES

By confirming a booking with Lemonade, the Client and all participants agree to the following:

Information & Special Requirements

Provide accurate and complete information at the time of booking and promptly notify Lemonade of any material changes.
Communicate any special requirements - including dietary restrictions, accessibility needs, medical conditions relevant to participation, or language requirements - in advance of the Service Date. Fulfilment of special requests is subject to Supplier capabilities and cannot be guaranteed.

Conduct & Participation

Act responsibly and in accordance with all conduct guidelines established by Lemonade and its Suppliers, including dress codes, cultural protocols at heritage or religious sites, and safety instructions.
Lemonade and its Suppliers reserve the right to remove any participant whose conduct, health, or behaviour appears to endanger themselves or others, disrupts operations, or interferes with the safety or well-being of the group. No refund will be issued for participants who are removed.
The Client shall be responsible for all costs and losses arising from such removal or denied participation, including additional transportation, accommodation, staffing, security, medical response coordination, and Supplier charges incurred as a result of the participant’s conduct, health, or behaviour.
Adhere to all applicable laws of British Columbia, Canada, and any destination visited, including licensing laws relating to alcohol and regulated substances.
Any transportation, possession, or use of illegal substances will result in immediate termination of services and may result in referral to law enforcement authorities.

Safety

Take all reasonable precautions to ensure personal safety, including correctly using all provided safety equipment - seatbelts, helmets, harnesses, personal flotation devices - and following all safety signage, operator instructions, and Supplier warnings.
Lemonade and its Supplier partners are not liable for injury, loss, or damage resulting from a participant’s failure to follow safety guidelines or properly use provided safety equipment.

Financial Responsibilities

Accept responsibility for all incidental charges incurred at accommodation, including parking, minibar items, room service, telephone charges, and additional amenity fees, unless otherwise stated in the Booking-Specific Terms.
Accept financial responsibility for any damage to, or loss or theft of, Supplier property caused by the Client or any member of their group. Pre-existing damage must be reported to a Lemonade representative and the relevant Supplier promptly upon discovery.
Take sole responsibility for personal baggage, equipment, and effects at all times.

Minors (Under 19)

Individuals under the age of 19 (“Minors”) may participate in certain services only with the express prior written consent of a parent or legal guardian.
Minors may not participate in certain trips, events, or experiences unless explicitly permitted under the Booking-Specific Terms.
Where Minor participation is permitted, Minors must be accompanied by a parent or legal guardian for the entirety of the experience.
A parent or legal guardian must sign all required Supplier waivers and release of liability agreements on behalf of any Minor before participation in any activity.
Parents and legal guardians assume full responsibility for the safety, conduct, and well-being of Minors in their care.
Lemonade is not responsible for any issues arising from failure to obtain necessary consents or comply with Supplier restrictions regarding Minors.

Insurance

All participants are strongly advised to obtain comprehensive travel and event insurance prior to the Service Date, including as a minimum: trip cancellation and interruption cover; emergency medical and evacuation coverage; baggage and personal effects cover; and public liability coverage. For certain group trips, travel insurance may be a mandatory condition of participation, which will be identified in the Booking-Specific Terms.

8.SUPPLIER WAIVERS & RELEASE OF LIABILITY

All participants may be required to individually sign activity-specific and Supplier-specific Release of Liability and Waiver of Claims forms prior to participating in any activity or service included in a Lemonade-curated itinerary. These waivers are a condition of participation and are required by Lemonade’s Suppliers as a prerequisite to service delivery.Lemonade is not liable for any loss, injury, or claim arising from a participant’s engagement in a Supplier activity, whether or not a waiver has been signed.

To the fullest extent permitted by applicable law, Lemonade is not liable for any loss, injury, or claim arising from a participant’s engagement in a Supplier activity, whether or not a waiver has been signed, except to the extent directly caused by Lemonade’s own gross negligence, wilful misconduct, or other liability that cannot lawfully be excluded.

The Client is responsible for ensuring all participants review and agree to applicable Supplier waivers before the Service Date. Lemonade may require signed waivers to be returned by a stated deadline before the Service Date.

If any participant fails to execute a required waiver or release in the form required by the applicable Supplier, Lemonade may deny that participant access to the relevant activity or service without refund or liability.

9.CONFIDENTIALITY & MEDIA POLICY

Confidentiality

Lemonade will not disclose any confidential information obtained from Clients, except as authorised by the Client in writing or as required by applicable law. Clients must likewise maintain the confidentiality of any proprietary or sensitive information received from Lemonade in the course of the engagement.

Suppliers, contractors, and Clients may be required to execute a separate Non-Disclosure Agreement (NDA) as a condition of engagement. Confidentiality obligations survive beyond the conclusion of services for so long as the relevant information remains confidential, and indefinitely with respect to trade secrets, personal information, and other information that by its nature ought reasonably to remain confidential.

Media Use & Consent

Lemonade and any Trip Hosts working in association with Lemonade may photograph or film participants during experiences for use in future promotional, marketing, and editorial content. By confirming a booking, Clients and participants consent to such media capture and use. Consent to receive future marketing or promotional communications shall be governed by applicable law and may be requested separately where required.

Unless otherwise prohibited by applicable law, such consent includes a non-exclusive, worldwide, royalty-free right for Lemonade and associated Trip Hosts to use, reproduce, publish, display, edit, adapt, and distribute such photographs and recordings in any media now known or later developed for promotional, marketing, editorial, portfolio, and business development purposes. Any withdrawal of consent communicated after the Service Date will apply only on a prospective basis where reasonably practicable and will not require withdrawal of materials already created, published, distributed, or committed for publication.

Where a Client or participant does not wish to appear in promotional material, written notice must be provided to Lemonade prior to the Service Date. Lemonade will use reasonable efforts to accommodate such requests but cannot guarantee their fulfilment in all circumstances.

10.DATA PROTECTION & PRIVACY

In order to arrange and deliver services on your behalf, Lemonade may transfer personal information - including names, passport details, dietary requirements, medical information relevant to participation, and payment information — to third-party Suppliers, including those located outside Canada. Such Suppliers may operate in jurisdictions with different data protection standards to those applicable in British Columbia. Lemonade will take reasonable steps, including contractual or administrative safeguards where practicable, to ensure that personal information disclosed to third-party Suppliers is limited to what is reasonably necessary for service delivery and is protected in a manner appropriate to the sensitivity of the information.

By booking with Lemonade, you consent to your personal data being shared with the relevant Suppliers to the extent necessary to fulfil your booking. Lemonade will only share information reasonably required for service delivery and will not sell or otherwise disclose your personal data to unrelated third parties.Lemonade’s full Privacy Policy, which governs the collection, use, storage, and protection of personal information in connection with Lemonade’s services, is available at www.experiencelemonade.com and forms part of these Terms to the extent applicable.

Lemonade’s full Privacy Policy, which governs the collection, use, storage, and protection of personal information in connection with Lemonade’s services, is available at www.experiencelemonade.com. The version of the Privacy Policy made available to the Client at or before the time of booking forms part of these Terms and applies to that booking to the extent permitted by applicable law.

11.LIABILITY, RESPONSIBILITY & AGREEMENT NOT TO SUE

Agency Limitation (Travel Services)

In its capacity as travel agent, Lemonade acts solely as agent for its appointed Suppliers and is not responsible for the acts, omissions, errors, or defaults of those Suppliers. Services provided by Suppliers are subject to their own terms and conditions, which may limit or exclude liability in accordance with applicable international conventions, carriage agreements, and regulatory requirements.

Event Production Limitation

In its capacity as event producer and coordinator, Lemonade accepts responsibility for the reasonable exercise of professional skill and care in the design, planning, and coordination of events. Lemonade does not accept liability for the acts or omissions of third-party Suppliers or subcontractors engaged to deliver component services within the production.

To the fullest extent permitted by applicable law, Lemonade’s total aggregate liability to the Client arising out of or in connection with any booking or engagement - whether in contract, tort (including negligence), or otherwise - shall not exceed the total amount actually paid by the Client under the specific booking or engagement giving rise to the claim.

Lemonade is not liable for:

Any indirect, consequential, special, or economic loss, including loss of profits, loss of enjoyment, or loss of business opportunity.
Any loss, delay, injury, illness, death, damage, or dissatisfaction resulting from the acts or omissions of third-party Suppliers.
Any disruption to services caused by Force Majeure Events.
Any loss, injury, or damage arising from a participant’s failure to follow safety instructions or use provided safety equipment.
Any worsening of pre-existing medical conditions arising from participation in activities.
The service, monitoring, or consequences of alcohol consumption at licensed venues or events. Alcohol service is the sole responsibility of the licensed venue or caterer.

Participant Assumption of Risk

Clients and participants acknowledge that travel, adventure activities, and event participation inherently involve risks, including physical and psychological risks, and that not all risks can be eliminated. By booking, Clients and participants voluntarily accept and assume all risks associated with the activities and services booked, including the risk of physical or psychological injury, illness, disability, or death.To the extent permitted by applicable law, the Client must provide Lemonade with written notice of any claim relating to services arranged through Lemonade within 60 days after the completion of the relevant services, and any legal proceeding in respect of such claim must be commenced within one (1) year after the completion of those services.

To the extent permitted by applicable law, the Client must provide Lemonade with written notice of any claim relating to services arranged through Lemonade within 60 days after the completion of the relevant services, and any legal proceeding in respect of such claim must be commenced within one (1) year after the completion of those services; provided that nothing in this clause limits any non-waivable statutory right or extends or shortens any limitation period except to the extent such modification is lawful and enforceable.

If any provision of this section or these Terms is held to be invalid, illegal, or unenforceable in any respect, that provision shall be severed and enforced to the maximum extent permitted by applicable law, and the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

The Client shall take all reasonable steps to mitigate any loss, damage, cost, or expense arising from any alleged breach, disruption, delay, cancellation, or other issue relating to the services, and Lemonade shall not be liable for any loss to the extent it was increased by the Client’s failure to do so.

12.CLIENT INDEMNITY

The Client shall indemnify and hold harmless Lemonade, its directors, officers, employees, and contractors from and against any claims, demands, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees on a full indemnity basis, arising out of or related to: (a) any breach of these Terms by the Client or any participant; (b) any act or omission, misconduct, unlawful conduct, or negligence of the Client or any participant; (c) any damage to venue, accommodation, transport, or Supplier property caused by the Client or any participant; or (d) any inaccuracy or omission in information provided by the Client or any participant, except to the extent caused by Lemonade’s own negligence or wilful misconduct.

Lemonade may assume the conduct of the defence and settlement of any matter subject to this indemnity with counsel of its choosing, at the Client’s expense, provided that Lemonade shall act reasonably in the circumstances. The Client shall promptly reimburse Lemonade on demand for indemnified amounts incurred, and the obligations in this section survive completion, cancellation, or termination of the booking or services.

13.GOVERNING LAW & DISPUTE RESOLUTION

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Any dispute, claim, or matter arising out of or in connection with these Terms or any booking shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, unless otherwise agreed in writing by both parties or unless applicable non-waivable law requires otherwise.

Dispute Resolution

If a dispute cannot be resolved informally within 30 days of written notice, the parties agree to attempt resolution through mediation before commencing any formal legal proceedings, except that either party may seek urgent or interim injunctive or equitable relief, or commence proceedings to collect undisputed amounts owing, without first completing mediation.

Mediation shall be conducted in British Columbia under procedures mutually agreed by both parties.In the event of a dispute, Lemonade encourages Clients to contact us in the first instance to seek an informal resolution. If a dispute cannot be resolved informally within 30 days of written notice, the parties agree to attempt resolution through mediation before commencing any formal legal proceedings. Mediation shall be conducted in British Columbia under procedures mutually agreed by both parties.

If the parties are unable to agree on the mediator or mediation procedures within 14 days after the expiry of the informal resolution period, either party may request that a mediator be appointed by a recognized mediation service in British Columbia, and the mediation shall proceed in accordance with that service’s standard procedures.

14.CONSUMER PROTECTION & FAIR BUSINESS PRACTICES

Lemonade is committed to transparent pricing, accurate service descriptions, and compliance with all consumer protection legislation applicable in British Columbia, Canada, including the Business Practices and Consumer Protection Act (BC).

Clients outside British Columbia may have additional mandatory consumer protections under their own jurisdiction’s laws, and nothing in these Terms is intended to limit any non-waivable statutory rights that may apply. Please submit any concerns or complaints to Lemonade directly in writing using the contact information provided on www.experiencelemonade.com, and Lemonade will review and respond within a commercially reasonable time.

15.AMENDMENTS TO THESE TERMS

Lemonade reserves the right to amend these General Terms & Conditions from time to time on a prospective basis, subject to the notice and confirmed-booking protections set out below. The most current version will be made available at www.experiencelemonade.com.

Unless otherwise stated, any amendment will become effective upon posting and will apply only to new bookings made after the amended version is published.

Lemonade may indicate the effective date of each version of these General Terms & Conditions on its website and may retain prior versions for its business records and evidentiary purposes.

Clients will be notified in writing, including by email or other contact information provided for the booking, of any material changes that may affect confirmed bookings, and such notice will be deemed given when sent to the most recent contact information provided by the Client.

The Terms in force at the time of booking confirmation apply to that booking, except where changes are required by law.

16.CLIENT ACKNOWLEDGMENT & ACCEPTANCE

By confirming a booking with Lemonade Events & Experiences Ltd., the Client agrees to all General Terms & Conditions set out in this document and acknowledges that all participants in their group are required to review and agree to these Terms.

The Client confirms that they have the authority to accept these Terms on behalf of their group and all participants and are responsible for ensuring that all participants are made aware of the Terms applicable to the booking.

Where Lemonade requires individual participant acknowledgments, waivers, consents, or additional booking documents, the Client shall ensure they are completed in the form and by the deadline specified by Lemonade, and Lemonade may deny participation to any person who fails to do so without refund or liability.

The Client confirms they are over the age of 19 years.

These Terms may be accepted electronically, including through Lemonade’s website, invoicing system, booking platform, or other electronic confirmation method used by Lemonade.

Electronic acceptance, booking confirmation, or payment submitted through an approved Lemonade channel constitutes the Client’s agreement to be bound by these Terms.

Lemonade may rely on its electronic records to establish the fact, date, and version of the Terms accepted by the Client.